Compliance, drafted.

14:02 — Your gas engineer emails a new CP12. You drag the PDF onto the property card. Expiry auto-parsed. Tenants notified. One minute.

14:18 — A new tenancy starts next month. You pick the property, pick the tenant record, hit Generate pack. RRA prescribed info, gas cert, EPC, deposit scheme certificate, tenancy agreement — one PDF, ready to send. Four minutes.

14:24 — The dashboard shows a compliance item turning amber — EICR expires in 60 days on the Walthamstow flat. You book the inspection from the same screen. Diary updated. Next reminder: 30 days before expiry.

RRA compliance essentials, always free.

Every UK landlord, 1-10 units.

• ✓
  RRA prescribed-information pack — Assembled in 10 minutes — select property, tick what applies, review, send.
• ✓
  Certificate tracker — Gas safety, EPC, EICR, deposit protection — expiry alerts at 90 / 60 / 30 days.
• ✓
  Evidence vault — Every document, message, acknowledgement timestamped and audit-logged.
• ✓
  Tenant self-service — Tenants log in free, see their record, acknowledge notices, request their data (UK GDPR Art.15/17).

Full lifecycle in one place.

Landlords who want the whole picture — onboarding to exit.

• +
  Contract and onboarding — AST and RRA-compliant periodic, e-signed, ID + right-to-rent + deposit in one flow.
• +
  Rent tracking — Automated reminders, overdue ladder, tenant and landlord see the same picture.
• +
  Messaging hub — Threaded per-tenancy, full audit trail. No more 'did I send that by text?'.
• +
  Bin rota and wellbeing — The small stuff that keeps tenancies healthy before they go wrong.
• +
  Section 8 notice wizard — Grounds selection, MCO, bailiff, court-ready audit trail.
• +
  Multi-let and portfolio — One dashboard across every property. HMO-aware. Agent-delegatable.

🏠 Stage 1 — Landlord & Property Setup

Portfolio, artefacts, compliance readiness

• Live
  Landlord profile creation Landlord creates their profile with contact details, signs user agreement.
• Live
  Property creation (single + multi) Landlord creates one or more properties with address, type, rooms. Multi-let support with individual room management.
• Live
  Contract upload & AI digestion Landlord uploads their AST (Assured Shorthold Tenancy) for AI digestion into a Tenant Trust-managed, RRA-compliant master contract.
• Live
  User agreement signing Landlord signs the Tenant Trust user agreement before accessing platform features.
• Live
  Property artefact uploads (mandatory + optional) Landlord uploads all necessary artefacts — gas safety cert, EICR, EPC, insurance, floor plans, fire procedures. Mandatory vs optional clearly indicated. Property marked "ready" when all mandatory artefacts present.
• Partial
  Artefact expiry tracking & renewal alerts Tenant Trust tracks expiry dates on every property artefact. Escalating alerts: 28, 21, 14, 7 days before expiry, then weekly overdue. Landlord can silence, snooze (1 day / X days), or archive.
• Live
  Actions tab — RAG priority queue Landlord has an Actions panel showing Red/Amber/Green prioritised actions. Deposit overdue, cert expiry, onboarding stalled, rent overdue, unread messages. Snooze (X days) or silence (until RAG escalation).

📜 Stage 2 — RRA Information Sheet — Existing Tenants

Transitional compliance for pre-RRA tenancies (deadline: 31 May 2026)

• Live
  Temporary transitional tooling Purpose-built for the RRA Phase 2 deadline (31 May 2026). Existing tenants must receive the government RRA information sheet. Not restricted after deadline — better late than never.
• Live
  Evidence of sharing (e-sign) Landlord shares the RRA pack, tenant acknowledges receipt. Both parties receive a PDF via email evidencing the sharing and acknowledgement — audit-grade.
• Live
  Dual email confirmation Both landlord and tenant receive an email with the PDF that evidences the sharing and tenant acknowledgement.

👋 Stage 3 — Tenant Onboarding Pack (Pre-Screening)

From email invitation to approved onboarding pack

• Live
  Email invitation trigger Landlord inputs the tenant email address, triggering the Tenant Trust workflow. Branded invitation email with magic link sent to tenant.
• Live
  Tenant onboards to platform Tenant accepts invitation, signs user agreement, completes their profile. Web-based, can be done in multiple sessions — not brittle.
• Live
  Artefact upload with comment threads Tenant uploads fields and artefacts. Each onboarding artefact or field has a comment thread between landlord and tenant for clarification.
• Live
  Landlord reviews and decides Landlord has a complete onboarding pack. They approve to progress to contract, or decline — tenant is informed nicely via email. Tenant can then offboard or remain for future use.
• Live
  Multi-session, non-brittle UX Tenant can work through the pack bit by bit over multiple sessions. Not an all-or-nothing process. Progress saved automatically.
• Partial
  MOL details for contract readiness Memorandum of Letting details captured during onboarding to feed into the contract pack.
• Live
  Reference requests from previous landlords Tenant can provide previous landlord email for reference. Previous landlord receives branded email, leaves feedback without needing a profile. Told about Tenant Trust as a growth channel.
• Partial
  Onboarding pack folder All artefacts ring-fenced to that tenant profile for that onboarding. Tenant can see their pack through their dashboard in future and re-use artefacts.

📋 Stage 4 — Contract Pack Creation & E-Sign

From master contract to legally binding tenancy agreement

• Live
  AI-assisted field population Contract fields pre-populated from onboarding pack data with AI assistance. Landlord and tenant must each positively confirm — autofill never presumes.
• Live
  Master contract selection Landlord selects one of their ingested RRA-compliant contracts for this property + tenant combination.
• Live
  Landlord completes contract fields Room number, tenancy start date, rental amount (weekly or monthly). Landlord fills their side of the contract.
• Live
  Tenant confirms and acknowledges artefacts Tenant logs in, confirms their details, acknowledges all included artefacts (gas cert, etc). Web-based, multi-session.
• Live
  Mandatory document guidance Tenant Trust guides the landlord on mandatory documents to include. Amber advisory when expired certificates included in contract pack — warn only, landlord retains control.
• Live
  Government RRA pack auto-included The mandatory RRA information sheet is automatically included in the pack. Landlord can see it but does not need to select it.
• Live
  E-sign workflow (multi-session) Once pack created, tenant receives email to log in and work through their side. Multi-session capable. Landlord can cancel until fully completed.
• Partial
  MOL compliance documented Memorandum of Letting compliance acknowledged and documented within the contract pack.
• Live
  UK-law compliant e-signed PDF Both parties receive PDF at their registered email addresses. UK law e-sign compliant. Available through the application at any time.
• Live
  Document vault — past and present Landlord can view/download past and present contracts through property dashboard and document vault. Tenant via their dashboard.

🏡 Stage 5 — Tenant Is Onboarded to Property

Live tenancy — from start date to daily management

• Live
  Legal tenancy from start date Tenant has a legal contract and is considered onboarded from the tenancy start date. All property access and features activate.
• Live
  Property documents and passwords available From start date, all passwords, codes, and property documents the landlord shares are available through the tenant portal.
• Live
  Onboarding pack always accessible Tenant can always see their onboarding pack — all submitted steps, status, and data. Available via My Onboarding tile on tenant dashboard even after onboarding is complete.
• Live
  Non-mandatory documents updated live Landlord can upload non-mandatory property artefacts, toggle visibility to onboarded tenants, and update over time. Latest copies always available.
• Live
  Messaging with full audit trail Tenant communicates with landlord through Tenant Trust messaging. All communications logged for future audit and evidence.
• Live
  AI compliance-aware messaging Issue types tagged through workflow and AI. If tenant reports mould, landlord gets private compliance advice (RRA SLA day count, suggested responses). AI buddy drafts compliant messages — advisory only, not legal advice.
• Partial
  Room condition photos (pre-tenancy) Landlord uploads room photos before tenancy start. Tenant approves. RoomConditionPhoto model with PRE_TENANCY/POST_TENANCY types, PENDING/APPROVED/DISPUTED status.
• Live
  Bin rota responsibilities Tenant is informed of bin collection schedules and responsibilities for their property.
• Live
  Property house thread (multi-let) Per-property group chat for all active tenants + landlord. PVT chat fidelity with file attachments. Tenant exits thread on offboarding.
• Live
  Deposit protection tracking Landlord records deposit receipt date, confirms TDP scheme, uploads evidence. Tenant Trust tracks the 30-day deadline with escalating alerts. Tenant is notified and sees deposit status on their dashboard.

🚪 Stage 7 — Offboarding

Exit, checkout, deposit return, eviction

• Live
  Tenant triggers offboarding Tenant initiates their 2-month minimum notice period through Tenant Trust. Notice period tracked and countdown visible.
• Live
  Checkout process with landlord Structured checkout process: landlord and tenant confirm room condition, agree deposit deductions, handle key return.
• Partial
  Room condition photos on exit Tenant uploads room photos on exit for evidence. Compared against pre-tenancy photos for deposit disputes.
• Live
  Message audit trail for disputes All messages tracked for both parties. In a deposit dispute, the message history and photos form the evidence base.
• Live
  Deposit return reminders Landlord reminded to release deposit. Messages and evidence speak for themselves on the platform.
• Partial
  AI-assisted deposit dispute drafting AI buddy helps draft messages for the deposit scheme. Packages evidence, invoices, damage claims. Drafts for landlord to review and send.
• Partial
  Section 8 eviction wizard Landlord guided through Section 8 process: select grounds/articles, link evidence, generate RRA-compliant notice. Export to PDF, Word, or email to self for editing.
• Planned
  MOL guided process Same guided approach as Section 8. All details should be in the system. AI drafts letters and forms. Export options for landlord to polish.
• Live
  Full deposit return flow If no deductions, streamlined full return confirmation. Tenant receives celebratory email. Evidence logged.